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TeamViewer is a remote access and remote control computer software, allowing maintenance of computers and other devices. It was first released in 2005, and its functionality has expanded step by step. TeamViewer is proprietary software that requires registration and is free of charge for non-commercial use. It has been installed on more than 2.5 billion devices. TeamViewer is the core product of developing company TeamViewer SE.
The functionality of TeamViewer differs depending on the device and variant or version of the software. The core of TeamViewer is remote access to computers and other endpoints as well as their control and maintenance. After the connection is established, the remote screen is visible to the user at the other endpoint. Both endpoints can send and receive files as well as access a shared clipboard, for example. Besides, some functions facilitate team collaboration, such as audio and video transmissions via IP telephony. In recent years, the functionality of the software has been optimized in particular for use in large companies. For this purpose, the enterprise variant TeamViewer Tensor was developed. With TeamViewer Frontline, TeamViewer sells software for remote support and process optimization with augmented reality elements. TeamViewer offers interfaces to other applications and services, for example from Microsoft (Teams), Salesforce, The solution is available in nearly all countries and supports over 30 languages. In October 2024, Session Insights was launched, an AI-based feature that automates the documentation of remote support sessions by automatically generating summaries after each session. In autumn 2025, TeamViewer consolidated these and other functions under the label TeamViewer AI. This add-on includes, in addition to Session Insights & Analytics, TeamViewer Tia, an AI-agent integrated into remote support sessions for retrieving device data, analysing issues and automating standardised processes. Session Insights & Analytics also provides keyword search and metric overviews in dashboards. Description Source: https://en.wikipedia.org/wiki/TeamViewer |
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